House Clearance Holland Park Service Terms and Conditions

These Terms and Conditions govern all house clearance and waste collection services provided by House Clearance Holland Park to customers in the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the individual or business booking or receiving the services.

Services means any house clearance, waste removal, bulky item collection, or related services provided by House Clearance Holland Park.

Waste means any materials, items, goods, or rubbish that the Customer asks us to remove or dispose of as part of the Services.

Agreement means the contract between the Customer and House Clearance Holland Park, comprising these Terms and Conditions and any written confirmation of the booking.

2. Scope of Services

House Clearance Holland Park provides house clearance, rubbish removal, and associated waste collection services for residential and commercial premises. The exact scope of the Services will be agreed with the Customer at the time of booking and confirmed in writing by email or text where possible.

We may undertake, without limitation, the following activities under the Services:

Clearing furniture, appliances, household items, and general waste from inside or outside a property.

Sorting, loading, and transporting Waste from the Customer’s premises to an authorised disposal, recycling, or re-use facility.

Separating recyclable materials where reasonably practicable and compliant with local waste regulations.

We do not provide services that require specialist licences unless stated in writing. This includes, without limitation, removal of asbestos, certain hazardous substances, or clinical waste.

3. Booking Process

Customers may request a quotation and book Services by telephone, email, or online enquiry. Any quotation provided is given in good faith based on the information supplied by the Customer and is not binding until the booking is confirmed.

The Customer must provide accurate information regarding:

The type, volume, and approximate weight of the Waste to be collected.

Access conditions at the property, including parking restrictions, stairs, lifts, or access limitations.

Any items that may be hazardous, fragile, or require special handling.

We may request photographs or a site visit before giving a final quote. The booking is confirmed when we issue written confirmation or when a collection date and time are agreed and accepted by the Customer.

House Clearance Holland Park reserves the right to decline any booking at its discretion, including where access to the premises is unsafe, the Waste is prohibited, or the Customer has failed to provide sufficient information.

4. Pricing and Quotations

Prices are generally based on the estimated volume, weight, type of Waste, labour required, and any additional services such as dismantling, packing, or sorting. Quotations may be provided as a fixed price or as an estimate.

If the actual quantity or type of Waste differs substantially from the description given at booking, or if access is more difficult than described, we may need to adjust the price on arrival. In such cases, we will discuss the revised price with the Customer before proceeding.

Unless stated otherwise, prices are inclusive of reasonable loading, transport, and disposal fees. Additional charges may apply for:

Special or hazardous items that attract higher disposal costs.

Excessive labour time where the clearance is significantly more time-consuming than anticipated.

Parking fees, congestion charges, tolls, or similar charges incurred in providing the Services.

5. Payments and Invoicing

Payment terms will be confirmed at the time of booking. Unless otherwise agreed in writing, payment is due on completion of the Services on the day of collection.

We accept commonly used UK payment methods, which may include cash, bank transfer, or card payment, subject to availability and prior confirmation. For business customers and larger projects, we may issue an invoice with agreed credit terms. Invoices are payable by the due date shown.

If payment is not received on completion or by the agreed due date, we reserve the right to:

Charge reasonable interest on late payments in accordance with applicable UK law.

Withhold further Services until all outstanding amounts have been paid.

Recover from the Customer all reasonable costs incurred in pursuing late or non-payment, including legal and debt recovery expenses.

6. Customer Responsibilities

The Customer is responsible for:

Ensuring that they are the owner of the items to be removed or are authorised by the owner to arrange for their disposal.

Providing safe and reasonable access to the premises on the agreed date and time, including arranging any permits or authorisations required for vehicle access or parking.

Informing us in advance of any items that may require dismantling or special handling, such as large furniture, heavy appliances, or fragile goods.

Removing or securing any personal or valuable items they do not wish to be cleared, as we may not be able to retrieve items once they have been loaded and removed.

If we are prevented from carrying out the Services due to lack of access, incorrect information, or other issues within the Customer’s control, we may charge a call-out or cancellation fee to cover our costs.

7. Cancellations and Amendments

The Customer may cancel or amend a booking by contacting us during normal working hours. We request as much notice as possible so that we can manage our schedule efficiently.

Cancellations made more than 24 hours before the agreed collection time will ordinarily not incur a charge, unless special arrangements have been made for that booking. For cancellations made less than 24 hours before the scheduled time, we reserve the right to charge a cancellation fee to cover our reasonable costs and lost opportunity.

We may need to reschedule or cancel a booking in exceptional circumstances, such as severe weather, vehicle breakdown, staff illness, or issues with disposal facilities. In such cases, we will notify the Customer as soon as reasonably practicable and offer a new appointment. We will not be liable for any losses arising from such rescheduling or cancellation, other than refunding any amounts already paid for Services not delivered.

8. Waste Regulations and Prohibited Items

House Clearance Holland Park operates in compliance with applicable UK waste management laws and regulations. We will take Waste only to authorised disposal, recycling, or re-use facilities and will not knowingly engage in unlawful dumping or fly-tipping.

We cannot accept certain types of Waste unless specific prior arrangements have been made and the necessary licences are in place. Prohibited or restricted items can include, but are not limited to:

Asbestos and asbestos-containing materials.

Certain chemicals, solvents, oils, and paints.

Gas cylinders and some pressurised containers.

Explosive, flammable, or highly corrosive materials.

Clinical or medical waste and sharps.

If such items are discovered on site and were not disclosed at the time of booking, we may decline to remove them and may charge for any time already spent at the property. The Customer remains responsible for ensuring that the Waste presented is lawful and suitable for collection.

Where possible, we will separate items for re-use or recycling in line with best practice and relevant regulations. However, we cannot guarantee that any particular proportion of materials will be recycled or re-used.

9. Ownership of Items and Disposal

By presenting items and Waste for removal, the Customer warrants that they have full authority to dispose of them. Ownership of the Waste transfers to us once it is loaded onto our vehicle, subject to compliance with applicable law and any separate agreements for re-use or sale of items.

We may, at our discretion, choose to re-use, donate, sell, recycle, or otherwise divert items from landfill, provided this does not conflict with legal or contractual obligations. The Customer is not entitled to any proceeds from such activities unless separately agreed in writing.

10. Liability and Limitations

House Clearance Holland Park will exercise reasonable care and skill when providing the Services. Our liability to the Customer is limited as follows:

We are not liable for any loss or damage arising from inaccurate or incomplete information provided by the Customer.

We are not responsible for loss of, or damage to, items that the Customer intended to retain if they were not clearly separated or identified as not for removal.

We are not liable for any indirect or consequential losses, including loss of profit, loss of business, or loss of opportunity, arising out of or in connection with the Services.

Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded or limited under UK law.

If we damage the Customer’s property through our negligence, our liability will be limited to the reasonable cost of repair or replacement, taking into account fair wear and tear and the age and condition of the property.

11. Insurance

We maintain appropriate insurance cover for our activities, including public liability insurance, in line with industry practice. Details of our current insurance can be provided upon reasonable request.

12. Delays and Access Issues

Although we will make reasonable efforts to attend at the agreed time, all arrival times are estimates. Factors such as traffic, weather conditions, and delays at previous jobs may affect our schedule. We will keep the Customer informed where significant delays occur.

If we cannot gain access to the premises at the agreed time due to reasons outside our control, including the Customer’s absence, locked gates, or parking restrictions, we may charge a waiting fee, re-booking fee, or cancellation fee as appropriate.

13. Complaints and Dispute Resolution

If the Customer is dissatisfied with any aspect of the Services, they should notify us as soon as possible, providing details of the issue. We will investigate and aim to resolve complaints promptly and fairly.

Where a complaint cannot be resolved informally, both parties agree to attempt to resolve the matter through negotiation before considering further action. Nothing in this section affects the Customer’s statutory rights under UK consumer law.

14. Data Protection and Privacy

We will collect and process personal information about Customers only as necessary to arrange and deliver the Services, manage accounts, and comply with legal obligations. Personal data will be handled in accordance with applicable data protection legislation in the United Kingdom.

We will not sell Customer data to third parties. We may share Customer information with service providers, insurers, or authorities where required for the performance of the contract or by law.

15. Changes to These Terms

House Clearance Holland Park may update these Terms and Conditions from time to time. The version in force at the time the Customer’s booking is confirmed will govern that particular Agreement. Any substantial changes will be published or made available upon request.

16. Severability

If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision will be deemed deleted and the remaining provisions will continue in full force and effect.

17. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the law of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, subject to any mandatory rights a consumer may have to bring proceedings in their local jurisdiction.

By booking or using the Services of House Clearance Holland Park, the Customer confirms that they have read, understood, and agree to be bound by these Terms and Conditions.